MISCELLANEUS INFORMATION

HOURS - SHIPPING - PAYMENT - TAX - MEDIA - PRICING

OFFICE HOURS

Office hours are 9 am to 5pm, Monday through Friday. The office is also open at irregular hours on weekends and holidays for order processing only.

SHIPPING - GENERAL

Daily Shipping. All items are shipped daily, including weekends, usually within 24 hours of receipt of payment.

Print Books. Orders received on weekdays before 12:00 PM Pacific Time often ship the same day,

eBooks. Ebooks are shipped within 24 hours of receipt of payment, usually within 2 hours, and often within a few minutes of receipt of payment.

SHIPPING - DOMESTIC (United States)

eBooks. All eBooks are shipped as email attachments.

Print Books. All print books are shipped via the U.S. Postal Service. I ship first class, priority mail, or media mail, depending on which is least expense. They arrive at about the same time give or take a day. Shipping rates for books within the U.S. is $2.99 to $4.99, depending on weight and binding.

Paintings. Hand-delivery is available at no additional charge to most South Puget Sound areas. Pick-up in Lacey, Washington is also available. Shipping to all other state and national destinations is by UPS Ground, insured, and securely packaged. Shipping and insurance rates vary according to weight, dimensions, value, and destination. Please email me for a quote at: joellesteele@joellesteele.com.

SHIPPING - INTERNATIONAL (All non-U.S.)

eBooks. All eBooks are shipped as email attachments.

Print Books. Print books are shipped to all non-U.S. countries by USPS for a flat rate of $18.00 each. This is based on the actual costs charged by the U.S. Post Office, which are ridiculously high because all U.S. Post Office shipping is now by air only. UPS and FedEx are not any cheaper. I strongly recommend you instead purchase an ebook if you don't live in the continental United States.

Paintings. Shipping outside of the U.S.A. is limited. Please email me for a quote at: joellesteele@joellesteele.com. Please note countries excluded from shipping below.

EXCLUSIONS

Guarantees and Replacements. I do not guarantee shipping once the item has left the United States, and I do not offer refunds or "free" replacements should an item not arrive in your country or not make it through your customs.

Countries Excluded From Shipping. I do not ship print books (or artwork) to the following countries: China, Turkey, Brazil, Greece, Iraq, Saudi Arabia, India, Pakistan, Nigeria, and Russia. If you live in these countries I recommend that you instead purchase an ebook.

PAYMENT METHOD

PayPal is the only payment method accepted. You do not need to "belong" to PayPal to make a payment. PayPal allows you to pay as a "guest" by credit card/debit card or by e-check. An e-check delays shipment by 2-4 days because it has to clear your bank before the order can be processed. Please make sure that PayPal has your correct E-mail and Snail Mail shipping addresses before you place your order.

SALES TAX

Sales tax is charged on all orders purchased by residents in the state of Washington.

MEDIA - PAINTINGS

All paintings are made with acrylic paint, are unframed, fully varnished, discretely signed and dated on front, labeled on the back, are wired for hanging, and include a bill of sale. I have some older works on museum wrap canvas, but I now work only on gallery wrap canvas that ranges from 3/4" to 1-1/2" in depth. I am not limited on size, but I normally work on canvas that ranges from 24" x 48" to 48" x 72". Most diptychs and triptychs range in size from 48"s x 20"h to 72"s x 24"h.

PRICING - PAINTINGS

The pricing for individual paintings varies according to size and for grouped diptychs and triptychs. Prices for galleries, designers, and commissioned works are negotiable. Designers must have a valid Washington State Reseller's Permit.